Privacy Policy Effective Date: July 1, 2016 1. Introduction Chapter One Wellness respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chapteronewellness.com or interact with our clinic in person. Please read this policy carefully. By using our website or services, you consent to this policy. 2. Information We Collect A. Information You Provide to Us Name, email address, phone number, and other contact details when you complete forms or book appointments. Health or personal information you voluntarily share with us (e.g., intake forms, appointment notes). Payment information when you pay for services (processed through secure third-party payment processors). B. Information Collected Automatically IP address, browser type, device type, pages you visit, and other analytics data collected by cookies or similar technologies. This data helps us improve the website and understand user trends; it does not identify you personally. 3. How We Use Your Information We may use your information to: - Schedule and manage appointments -Respond to your inquiries -Provide medical or wellness services -Send administrative or marketing communications (if you’ve opted in) -Improve our website and services -Comply with legal and regulatory requirements 4. HIPAA & Protected Health Information (PHI) When you become a patient, your medical information is protected under HIPAA (Health Insurance Portability and Accountability Act). We only use and disclose PHI as permitted by law — for treatment, payment, and healthcare operations — unless you authorize otherwise. We maintain administrative, physical, and technical safeguards to protect your PHI. 5. Sharing Your Information We do not sell or rent your personal information. We may share information with: -Authorized staff involved in your care -Third-party service providers (e.g., lab services, payment processors) under confidentiality agreements -Government agencies or legal authorities when required by law 6. Cookies & Tracking Technologies We may use cookies or similar tracking technologies to improve user experience and analyze website traffic. You can disable cookies in your browser settings, though some features may not function properly. 7. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies. 8. Data Retention & Security We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. 9. Your Rights You have the right to: Access and receive a copy of your health records -Request amendments to your records -Request restrictions on how we use or disclose your information -Withdraw your consent for marketing communications To exercise your rights, contact us at 928-813-2522 10. Children’s Privacy Our website and services are not directed toward individuals under 18 without parental consent. We do not knowingly collect personal information from minors. 11. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with a revised effective date. 12. Contact Us If you have questions or concerns about this Privacy Policy or our data practices, please contact: Chapter One Wellness 1700 N Broad St. Globe, AZ 85501 Phone: 928-813-2522 Email:Chapteronewellness@gmail.com